Return and Exchange Policy for Women Luxury Fashion
At Women Luxury Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process. Please read the details below:
Return Policy
1. Eligibility for Returns
•Items can be returned within 30 days of the original purchase date.
•Products must be in original condition: unworn, unwashed, with all tags attached, and in the original packaging.
•Final sale items, custom-made products, and gift cards are not eligible for return.
2. Return Methods
•In-Store Returns: You may return items in person at our store location. Please bring the original receipt or packing slip for verification.
•Mail Returns: You can return items by mail using a shipping service of your choice. Include the original packing slip or order number, and send the items to:
Women Luxury Fashion
159 Colchester Dr
Rockwall, TX 75032
USA
3. Return Shipping Fees
•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Processing
•Refunds will be issued to the original payment method within 3-5 business days after the returned items are received and inspected.
•Original shipping charges are non-refundable.
Exchange Policy
1. Exchange Eligibility
•Items can be exchanged for a different size, color, or product of equal or lesser value within 30 days of the purchase date.
•The item must be in its original condition with tags attached.
2. Exchange Process
•In-Store Exchanges: Bring your item to our store for an exchange. Please bring the original receipt or order number.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 743-8800 to initiate a mail exchange. We will provide instructions for the exchange process.
3. Availability of Replacement Items
•If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective item or an incorrect order, please contact us within 7 days of receiving the item. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including original shipping charges.
Gift Returns
If you received an item as a gift, you can return it for store credit or exchange. Please provide the original order number or packing slip for processing.
Non-Returnable Items
The following items are not eligible for return or exchange:
•Final sale items
•Custom-made or personalized products
•Gift cards
Lost or Damaged Returns
We recommend using a trackable shipping service for returns. Women Luxury Fashion is not responsible for lost or damaged returns.
Contact Us
For any questions or assistance regarding returns and exchanges, please contact us:
Women Luxury Fashion
159 Colchester Dr, Rockwall, TX 75032, USA
Phone: +1 (213) 743-8800
Email: [email protected]
This Return and Exchange Policy is designed to ensure a smooth process and customer satisfaction at Women Luxury Fashion.